Returns
Refund Policy
If you have any problem with your order when you receive them, we at R&L RoomAndLiving will process this within 24-48 hours after your complaint has been made.
What you need to provide
A Photo/Video of the damage item. Please we this material to prove the damage.
If possible you can also provide us with the tracking number, for this will help us proceed with your refund faster.
How to ask for a Refund
Just go to our Contact page and and proceed by providing us with the above listed required materials.
Once the refund has been approved, your money will be refunded to the original payment channel.
Cases where R&L RoomAndLiving will make a refund
Timely refund request: From the moment you receive the product, you have 7 days to ask for refund. The product must be in perfect condition for you request to be granted. R&L RoomAndLiving will offer full refund.
Damaged Item: If the arrived product is damaged, R&L RoomAndLiving will offer full refund.
Incorrect or missing item: If the item arrives and you have received the wrong item, wrong colour or the item has a missing component, R&L RoomAndLiving will offer full refund.
When the item is out of stock: When a product is out of stock and you have an order, R&L RoomAndLiving will offer you full refund.
Missing Item: The item is missing during delivery. R&L RoomAndLiving will offer full refund.
Other conditions: R&L RoomAndLiving offers a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don’t support refunds. Before 30days, R&L RoomAndLiving will offer full refund.
Cases where R&L RoomAndLiving will not offer a refund
Unclaimed packages: If a package is unclaimed within 48 hours, R&L RoomAndLiving will not offer a refund.
Exceeds refund request date: If you do not request for refund within 10 days of receiving the item, any request for refund after those days will be denied.
Conditions for requesting for refund
The item must be in perfect condition, this is so it does not effect the secondary sale. and the item must be sent back to the refund address at state in the user menu.